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Evidence Guide: AVII0006 - Carry out beverage service on an aircraft

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVII0006 - Carry out beverage service on an aircraft

What evidence can you provide to prove your understanding of each of the following citeria?

Advise passengers

  1. Advice is offered to passengers to assist them in an appropriate selection of products
  2. Passenger complaints are resolved to their satisfaction within limits of own authority in accordance with workplace procedures and regulatory requirements
  3. Passenger complaints that require further action are referred to supervisor in accordance with workplace procedures and regulatory requirements
Advice is offered to passengers to assist them in an appropriate selection of products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger complaints are resolved to their satisfaction within limits of own authority in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger complaints that require further action are referred to supervisor in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take beverage orders

  1. Orders are taken accurately and are either written or memorised
  2. Clear and helpful advice is given to passengers on selection of beverages
Orders are taken accurately and are either written or memorised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and helpful advice is given to passengers on selection of beverages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle stock and materials

  1. Beverage storage area is checked and replenished at scheduled times using correct documentation in accordance with workplace procedures and customs regulations
Beverage storage area is checked and replenished at scheduled times using correct documentation in accordance with workplace procedures and customs regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items are stored in appropriate places at the recommended storage temperature

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Products are checked to ensure quality meets the required standard in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Beverage service area is kept clean, attractive and complete in accordance with workplace procedures and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Glassware is kept hygienically clean, free from chips and cracks and is stored correctly in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Familiarity with products to be offered is undertaken prior to service provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and hazard management implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customs documentation is completed as required in accordance with regulatory requirements and workplace procedures

  1. Advice is offered to passengers to assist them in an appropriate selection of products
Advice is offered to passengers to assist them in an appropriate selection of products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger complaints are resolved to their satisfaction within limits of own authority in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger complaints that require further action are referred to supervisor in accordance with workplace procedures and regulatory requirements

  1. Orders are taken accurately and are either written or memorised
Orders are taken accurately and are either written or memorised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and helpful advice is given to passengers on selection of beverages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and serve beverages

  1. Beverages are prepared to legal and airline standards using the correct ingredients and measures, and are made to passenger requests
Beverages are prepared to legal and airline standards using the correct ingredients and measures, and are made to passenger requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Beverages are served promptly and courteously

  1. Drink trays are loaded skilfully and safely ensuring correct balance
Drink trays are loaded skilfully and safely ensuring correct balance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Drink trays are carried and unloaded in accordance with regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Beverages are poured and served in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear and clean carts/tables and equipment

  1. Passenger tables are cleared at an appropriate time in a polite manner
Passenger tables are cleared at an appropriate time in a polite manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Beverage and food service tables and carts are cleaned hygienically and are prepared for further service in accordance with workplace procedures and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utensils and glassware are stowed ready for cleaning as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and use tea and coffee making equipment

  1. Tea and coffee making equipment is prepared ready for use in accordance with workplace procedures and regulatory requirements
Tea and coffee making equipment is prepared ready for use in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are offered a range of beverage service options and served in accordance with passenger requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.